Transitioning from Fossil Fuels to Electric Power with Confidence
The C-ReX Platform ensures the strength and reliability of the past are carried forward into a new era of clean and sustainable energy.
Transitioning from Fossil Fuels to Electric Power with Confidence
The C-ReX Platform ensures the strength and reliability of the past are carried forward into a new era of clean and sustainable energyButton
The EV Adaptation Movement Has Hit Some Roadblocks
These challenging roadblocks have lead to a 25% public charging station failure rate which directly impacts the market adaptation for electric vehicles leaving current and potential customers with “Charging Anxiety”.
This hesitation from the potential customer marketplace could cost the EV industry $1.2 Trillion by 2040 in lost sales.
The EV Adaptation Movement Has Hit Some Roadblocks
These challenging roadblocks have lead to a 25% public charging station failure rate which directly impacts the market adaptation for electric vehicles leaving current and potential customers with “Charging Anxiety”.
This hesitation from the potential customer marketplace could cost the EV industry $1.2 Trillion by 2040 in lost sales.
Major Industries Impacted
Automative Manufactures
The current EVCI has several major companies (Toyota) expressing hesitation to a full scale production of EVs.
While others, (General Motors) have made the commitment, but are experiencing an overstocked EV inventory as customers are reluctant to making purchases.
Auto Industry EV Supply Chain
Depending on the manufacture's view toward EV adoption, the primary suppliers within the supply chain who produce lithium-ion batteries, components, and other raw materials for the automotive companies are being reactive to demands which compound the uncertainty of EV marketplace adoption.
Charge Point Operators (CPOs)
Less available operational charging ports lead to CPOs increasing prices per charge due to the low utilization/efficiency rate.
Longer wait times and increased charging prices lead to location avoidance.
Drivers seek out alternatives which causes brand erosion for the CPO.
Surrounding businesses of the charging station experience a reduction in foot traffic.
Commercial & Residential
Without properly maintained charging stations, commercial grade freight liners and other delivery service vehicles will not be able to accurately estimate pick up and arrival dates for cargo which not only can lead to logistical nightmare but cancelled orders from customers.
Individuals who are residents of an apartment complex or condominium associations either do not have access to public chargers or limited access to fully operational ports.
Major Industries Impacted
Automative Manufactures
The current EVCI has several major companies (Toyota) expressing hesitation to a full scale production of EVs.
While others, (General Motors) have made the commitment, but are experiencing an overstocked EV inventory as customers are reluctant to making purchases.
Auto Industry EV Supply Chain
Depending on the manufacture's view toward EV adoption, the primary suppliers within the supply chain who produce lithium-ion batteries, components, and other raw materials for the automotive companies are being reactive to demands which compound the uncertainty of EV marketplace adoption.
Charge Point Operators (CPOs)
Less available operational charging ports lead to CPOs increasing prices per charge due to the low utilization/efficiency rate.
Longer wait times and increased charging prices lead to location avoidance.
Drivers seek out alternatives which causes brand erosion for the CPO.
Surrounding businesses of the charging station experience a reduction in foot traffic.
Commercial & Residential
Without properly maintained charging stations, commercial grade freight liners and other delivery service vehicles will not be able to accurately estimate pick up and arrival dates for cargo which not only can lead to logistical nightmare but cancelled orders from customers.
Individuals who are residents of an apartment complex or condominium associations either do not have access to public chargers or limited access to fully operational ports.
The C-ReX Solution
CMO AI is building an AI driven B2B platform marketplace called C-ReX to manage and connect Charge Point Operators and Field Service Technicians in order to decrease the failure rate of public charging stations.
Mitigate the Risk of Charging Station Failure Rates
The C-ReX platform helps mitigate the risk of charging station failure rate in the following ways:
Core functionality of the platform embraces the Asset Configuration Management full life cycle.
Unlike Warranty Based Maintenance, C-ReX's Advanced MERC error code monitoring system deploys work order notices to qualified Field Service Technicians in minutes not hours of a error code detection.
The Platform's work order bidding process also allows for a more accurate service model vs the old "Replace if Necessary Service" improving the response and labor time which drives service cost efficiencies for the Charge Point Operator (CPO).
C-ReX's work order bidding process helps maintain industry quality standards by ensuring only qualified Field Service Technicians (FST) can accept work orders.
Market Trusted Technology
Supported by a proven core technology system currently being utilized by the US Government and military organizations, the C-ReX platform has the highest form of operational security when it comes to collecting, sharing, and managing of data of mission critical assets.
Discover Our Platform Features
Charger Configuration Management
Only C-Rex embraces Asset Configuration Management at its core functionality. Not only is this an emerging OEM continuous improvement requirement but a business necessity for the life cycle asset management of charger assets.
Recognition of Revenue Stream
Most EV charger “maintenance” applications are warranty driven and do not recognize how tightly integrated the charger is to the operator’s revenue stream. Charger downtime is a direct loss of revenue and warranty services primarily proved a respond and “replace if necessary” service. C-Rex monitors operator’s network to capture MERC standard error codes which drives the necessary response.
Rapid Response/Repair
C-Rex has provisions to deploy qualified service technician based on MERC (error codes) driven work orders within minutes of error notice. This will reduce the industry average response time of 24-48 hours to potentially 2-3 hours with qualified hands-on labor dispatch.
Performance Base SLAs
C-Rex will dispatch rapid response and repair within 3-6 hours and collect/analyze functional service metrics to establish performance based SLAs to drive service cost efficiencies.
Cost Efficiencies
C-Rex will generate time limited Work Order bidding to regional FSTs. With SLA based bid awards the cost efficiencies of Charger CMO will improve dramatically
Job Completion Payment
C-Rex will have functionality to provide payment to FST within an hour of Charger repair work order completion similar to an Uber model.
Reliability & Compliance Analytics
For EV charger operators looking to take advantage of the Biden Administration Inflation Reduction Act funding for the EV Charging Infrastructure, they must be sure to have the right EV charging infrastructure in place and that their projects qualify under the NEVI guidelines as well as the requirements of each state.
C-Rex will capture and compile the relevant data necessary to met EVCI industry standards for reliability and compliance analysis to comply with state and federal reporting output standards.
Rating For Field Service Technicians
C-Rex will have functionality for the Charger Operator to rate the service performance for every Work Order completed by the FST thus improving repair time, cost efficiencies, and making a major impact on WorkForce Development.
EV Charging Industry Standards
C-ReX specifications and build will adopt the ChargeX Consortium Industry Standards which include Minimum Required Error Codes (MERC), Diagnostic Data Standards for Data Sharing, and C-Rex will also adopt functional NEVI Standards.
Intuitive Mobile Accessibility
The C-Rex platform will appeal to all levels of technicians, administrators and training programs with a minimal click intuitive mobile user-friendly access.
Pricing Model
C-Rex pricing will be flexible and will cater to network sizes, specific business needs with transaction, user, or asset - based pricing.
Product Experience and Leadership
C-Rex core functionality has a proven record and was developed by world class development team and guided by decades of industry related configuration, maintenance and operations expertise.
Discover Our Platform Features
Reliability & Compliance Analytics
For EV charger operators looking to take advantage of the Biden Administration Inflation Reduction Act funding for the EV Charging Infrastructure, they must be sure to have the right EV charging infrastructure in place and that their projects qualify under the NEVI guidelines as well as the requirements of each state.
C-Rex will capture and compile the relevant data necessary to met EVCI industry standards for reliability and compliance analysis to comply with state and federal reporting output standards.
Rating For Field Service Technicians
C-Rex will have functionality for the Charger Operator to rate the service performance for every Work Order completed by the FST thus improving repair time, cost efficiencies, and making a major impact on WorkForce Development.
EV Charging Industry Standards
C-ReX specifications and build will adopt the ChargeX Consortium Industry Standards which include Minimum Required Error Codes (MERC), Diagnostic Data Standards for Data Sharing, and C-Rex will also adopt functional NEVI Standards.
Intuitive Mobile Accessibility
The C-Rex platform will appeal to all levels of technicians, administrators and training programs with a minimal click intuitive mobile user-friendly access.
Pricing Model
C-Rex pricing will be flexible and will cater to network sizes, specific business needs with transaction, user, or asset - based pricing.
Product Experience and Leadership
C-Rex core functionality has a proven record and was developed by world class development team and guided by decades of industry related configuration, maintenance and operations expertise.
Charger Configuration Management
Only C-Rex embraces Asset Configuration Management at its core functionality. Not only is this an emerging OEM continuous improvement requirement but a business necessity for the life cycle asset management of charger assets.
Recognition of Revenue Stream
Most EV charger “maintenance” applications are warranty driven and do not recognize how tightly integrated the charger is to the operator’s revenue stream. Charger downtime is a direct loss of revenue and warranty services primarily proved a respond and “replace if necessary” service. C-Rex monitors operator’s network to capture MERC standard error codes which drives the necessary response.
Rapid Response/Repair
C-Rex has provisions to deploy qualified service technician based on MERC (error codes) driven work orders within minutes of error notice. This will reduce the industry average response time of 24-48 hours to potentially 2-3 hours with qualified hands-on labor dispatch.
Performance Base SLAs
C-Rex will dispatch rapid response and repair within 3-6 hours and collect/analyze functional service metrics to establish performance based SLAs to drive service cost efficiencies.
Cost Efficiencies
C-Rex will generate time limited Work Order bidding to regional FSTs. With SLA based bid awards the cost efficiencies of Charger CMO will improve dramatically
Job Completion Payment
C-Rex will have functionality to provide payment to FST within an hour of Charger repair work order completion similar to an Uber model.
Highly Specialized Technical Delivery Team
Started in 2019, CMO AI is a Florida based Startup founded by former IBM executives with a combination of C-level business expertise and engineering background.
With 30+ years in software product development and technical delivery our existing suite of solutions are being used in the Aerospace, Defense, and multiple highly regulated industries.
Viper, the most successful and well known solution is an Enterprise Asset Management (EAM) system that was acquired by IBM and is currently being used in Aerospace industry and other complex asset management industries.
Michael (Mike) Chastain
Chief Executive Officer Founder
Andy Carson
Chief Technical Officer Co-Founder
Jeff Stoddard
Chief Operations Officer
Highly Specialized Technical Delivery Team
Started in 2019, CMO AI is a Florida based Startup founded by former IBM executives with a combination of C-level business expertise and engineering background.
With 30+ years in software product development and technical delivery our existing suite of solutions are being used in the Aerospace, Defense, and multiple highly regulated industries.
Viper, the most successful and well known solution is an Enterprise Asset Management (EAM) system that was acquired by IBM and is currently being used in Aerospace industry and other complex asset management industries.
Michael (Mike) Chastain
Chief Executive Officer Founder
Andy Carson
Chief Technical Officer Co-Founder
Jeff Stoddard
Chief Operations Officer
FAQ
What are key contributors to the failing chargers and what solutions does C-ReX bring to the EVCI?
Our research highlights the following contributors to charger failure: C-ReX solutions are highlighted.
Malfunctioning Assets: Asset Module- Collect and analyze charger operational, failure and repair/performance data. Using AI-powered monitoring, inspection and predictive maintenance to improve reliability. Feedback to OEM/ Operators.
Physical Damage: Visual Inspection Application-Detect charger abnormalities by labeling images and videos that can be used to train and manage the model. The model can then be validated and deployed to generate repair.
Software Glitches: Condition Monitoring and Asset Configuration Management to manage SW upgrades/swap, malfunctions ect. Operationally, C-ReX will be used to manage software in production environments, including monitoring performance.
Lack of Maintenance: Preventative maintenance- Master PMs-calendar and predictive events aligning qualified technicians with real time service response via C-ReX app with competitive job bid and SLAs.
What EVCI industry standards are built into C-ReX?
Open Charge Point Interface (OCPI) is a widely used communication protocol that ensures compatibility between different charging networks. Additionally C-ReX is adapting industry standards from ChargeX Consortium for Minimum Required Error Codes (MREC) and other regulatory related compliance standards.
What is Charger Configuration Management?
Configuration Management (CM) is the management of sub component relationships and upgrade compatibility between the software version within the sub components. Over the charger asset life cycle many changes will be made and the CPO and FST need to have well documented output of the current configuration.
How does C-ReX manage the charger and sub-component configuration management?
Asset configuration management is a core functionality in C-ReX and it manages CM based on part location, serial number and rules. This includes all hardware and software contained within the charger. For example, if an upgrade to the AC or DC Converter is implemented does this interoperate with the existing Power and Control Module? C-ReX Charger Configuration Management will recognize operational anomalies.
Does C-ReX recognize the concept and practice of Charger/Station components and parts interchangeability?
Yes. The C-ReX Configuration Management and parts used functions allow for parts to be recognized interchangeability within the platform.
How does C-Rex manage the history and life cycle of the Charger?
All work orders, failure history, maintenance and installation costs, C-ReX will manage the charger life cycle from installation through de-commissioning. Additionally C-ReX will have AI generated capabilities for recommendations to repair or replace based on charger life history and replacement value.
What is the true differentiator that would compel me to use C-Rex as my sole source CMO system?
C-ReX will be a B2B Platform that seamlessly manages the processes from charger failure to AI Generated Work Order with instructional diagnostics, repair content, all the way through to job bidding and job completion payment within on hour of completion. This is all built on the foundation of the 26 MERC error codes and the SLA between the Field Service Technicians and the Charge Point Operators.
What is CMO's future plans beyond the success of C-ReX?
CMO is a visionary company with direct leadership and advisory council that consists of former IBMers, Industry Analysts, and Technology Advisors. Our plan, using C-ReX as the data source to build a platform called C-FaX, which will become a data lake for the EVCI industry similar to CarFax today. C-Fax will provide analytics for the OEMs, Regulators and Manufacturers. This data monetization is much needed for the sustainability of the EVCI.
What is the C-ReX Price Model?
C-ReX pricing is based on three streams: One time on board fee, Annual Usage Subscription, and Work Order Based Transaction Fees. Each of these pricing components are negotiable based on expected usage and volume of charging stations.
